International Development Enterprises / Sandec at Eawag

Mistakes to successes: Learning from errors

Tuesday 25 August | 16.00-17.30 | Room: FH 202
Credit: Helvetas Swiss Intercooperation

Making errors is an important element of development processes. Identifying errors requires systematic learning and evaluation processes. Moreover, turning errors into successes calls for appropriate mechanisms, including close collaboration between research and practice enabling the development and testing of new approaches. Even though organisations’ willingness to openly communicate on errors cannot be taken for granted as this could jeopardize their reputation, a paradigm shift in how errors are considered can be observed.

The objective of the event is to provide recommendations on how to improve organisational learning as well as public sharing of learning on errors. The session will start with an introductory input based on an assessment of approaches to improve water quality at point of use in Benin. The participants will then join the World Café to share their experience and deepen the topic. Facilitators will guide the World Café discussions around the following issues: i) neglected issues: what do we often tend to forget or neglect in the WASH sector? ii) process monitoring and documentation: how to improve process monitoring and documentation? iii) Open communication around errors as a new development pathway: what are incentives for organisations to consider errors as something positive and communicate them openly?

Programme

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16:00 – 16:10 | Setting the scene

The power of impact studies: measuring water quality in Benin. Introducing key issues related to improving organisational learning and public sharing of learning on errors.

Agnes Montangero (SWP).

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16:10 – 16:40 | World Café session 1 – Neglected issues and process monitoring

A facilitated round table exchange to better understand neglected issues (what do we often tend to forget or neglect in the WASH sector?) and jointly reflect on how to improve process monitoring and documentation.

Moderation: Chris Zurbrügg (Eawag/Sandec), Johannes Heeb (cewas), Yi Wei (iDE), Agnes Montangero (HELVETAS Swiss Intercooperation), Marco Daniel (SWP).

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16:40 – 17:10 | World Café session 2 – Open communication around errors as a new development pathway

A facilitated round table exchange around incentives for organisations to consider errors as something positive and communicate them openly.

Moderation: Chris Zurbrügg (Eawag/Sandec),Johannes Heeb (cewas), Yi Wei (iDE), Agnes Montangero (HELVETAS Swiss Intercooperation), Marco Daniel (SWP).

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17:10 – 17:30 | Key messages and wrapping up

Presentation of key messages by the moderators and concluding messages.

Closure.

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